Privacy policy

At CHIMILOVE we take the privacy and security of our customers' personal information seriously. We are committed to protecting your personal data in accordance with the UK Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR).

This Privacy Policy explains how we collect, use, and protect your personal data when you use our website to place an order or browse our products.

What personal data do we collect and why?

When you place an order with us, we collect the following personal data from you:

• Name
• Email address
• Shipping address
• Billing address
• Telephone number
• Payment details

We collect this data to fulfil your order, to communicate with you about your order, and to provide customer service.

We also collect data about your use of our website through Google Analytics. This data includes information about your device, browser, IP address, and browsing behavior. We collect this data to improve our website's functionality and to better understand our customers' needs and preferences.

How do we use your personal data?

We use your personal data to:

• Fulfil your order
• Communicate with you about your order
• Provide customer service
• Improve our website's functionality
• Better understand our customers' needs and preferences

We may also use your personal data for marketing purposes, such as sending you promotional emails or newsletters. You have the right to opt-out of these communications at any time.

Who do we share your personal data with?

We may share your personal data with the following third parties:

• Payment providers: We share your payment details with our payment providers to process your payment.
• Shipping providers: We share your shipping address and contact details with our shipping providers to fulfil your order.
• Service providers: We may share your personal data with service providers who help us with website hosting, data analysis, email delivery, and other functions related to our business.

We will only share your personal data with these third parties to the extent necessary to fulfil your order and provide our services.

How do we protect your personal data?

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, or misuse. We use secure servers and encryption technologies to protect your data during transmission and storage.

Your rights

You have the following rights regarding your personal data:

1. The right to access your personal data
2. The right to rectify your personal data if it is inaccurate or incomplete
3. The right to erasure of your personal data
4. The right to restrict processing of your personal data
5. The right to object to processing of your personal data
6. The right to data portability
7. The right to withdraw consent at any time

To exercise these rights, please contact us using the contact information provided below.

Contact us

If you have any questions or concerns about our Privacy Policy or our handling of your personal data, please contact us at:

Email: hello@chimi.love
Phone: +44 7967 897 364
Address: Queen Street, Deal, CT14 6EY
Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. We will notify you of any significant changes to this policy and obtain your consent if necessary.