Refund policy
At CHIMILOVE we want our customers to be completely satisfied with their purchase of our condiments and sauces. If for any reason you are not satisfied with your purchase, we offer a 30-day return policy.
To be eligible for a refund, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging. Please provide proof of purchase when returning the item.
To initiate a return, please contact us at info@chimi.love with your order number and reason for return. We will provide instructions for returning the item to us. Please note that the cost of return shipping will be the responsibility of the customer.
Once we receive your return and verify that it meets our return policy requirements, we will issue a refund to your original method of payment. Please allow up to 14 days for the refund to appear in your account.
If you receive a damaged or defective item, please contact us immediately and we will work with you to resolve the issue. We may require proof of damage or defect before issuing a refund or replacement.
Please note that we do not accept returns or issue refunds for perishable items, such as our fresh salsas or marinades. If you receive a perishable item that is damaged or defective, please contact us immediately and we will work with you to resolve the issue.
If you have any questions about our refund policy, please contact us at info@chimi.love. We are committed to providing our customers with the highest level of customer service and satisfaction.
To be eligible for a refund, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging. Please provide proof of purchase when returning the item.
To initiate a return, please contact us at info@chimi.love with your order number and reason for return. We will provide instructions for returning the item to us. Please note that the cost of return shipping will be the responsibility of the customer.
Once we receive your return and verify that it meets our return policy requirements, we will issue a refund to your original method of payment. Please allow up to 14 days for the refund to appear in your account.
If you receive a damaged or defective item, please contact us immediately and we will work with you to resolve the issue. We may require proof of damage or defect before issuing a refund or replacement.
Please note that we do not accept returns or issue refunds for perishable items, such as our fresh salsas or marinades. If you receive a perishable item that is damaged or defective, please contact us immediately and we will work with you to resolve the issue.
If you have any questions about our refund policy, please contact us at info@chimi.love. We are committed to providing our customers with the highest level of customer service and satisfaction.